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Hello Everyone, I would just like to make this post to provide the correct procedure to use when contacting a staff member as there aren't any official guidelines. If the issue is non-critical and you are simply asking a question or have a simple request, please feel free to create a topic on the forums, that is what they are here for. If you feel the question should only be for the senior staff please use the "Contact Us" button located at the bottom of the forum page. It will send an email which is distributed to some senior staff members and we will get to your issue when we are available. If you have a more critical issue you feel we should look into please use the following table from lowest priority to highest priority. If the staff member you contacted feels that the issue is something that a higher rank should look into, they can invite them into your message. [Guardian] First Contact (In game related issues, i.e: griefs, general issues, etc.) [Moderator] Second Contact (For Commands that are needed which the Guardians do not have access to, or for forum moderating.) [Administrator] Camo / DK Third Contact (For commands needed which Moderators do not have access to or Server related issues.) [Administrator] Anthrax (Final Method of Contact: Network Server related issues that Administrators do not have access to, donation problems, or to deal with issues regarding senior staff. Should not be used for general issues or reports) Please note our staff has multiple group chats we can use to contact each other, so if you need a mod/admin but can't get one ask a Guardian to send a message as they can assist in resolving the problem. Thank you all for your co-operation.

Hello and welcome to Diamond Shaft. You can connect to our server by typing in the following IP address: Play.DiamondShaft.Com View more information about the server on our PMC page, from here you can vote for the server (which will give you rewards) as well as check the server status if you believe it is offline. View Diamond Shaft's Survival Server We hope you enjoy your stay on our server! Server Specifications: PCPartPicker part list / Price breakdown by merchant CPU: Intel - Xeon E3-1230 V3 3.3GHz Quad-Core Processor ($279.99) CPU Cooler: Noctua - NH-U12S 55.0 CFM CPU Cooler ($79.95 @ Amazon Canada) Motherboard: Gigabyte - GA-H97-D3H ATX LGA1150 Motherboard ($104.99) Memory: ADATA - XPG V1.0 16GB (2 x 8GB) DDR3-1600 Memory ($159.99) Memory: ADATA - XPG V1.0 16GB (2 x 8GB) DDR3-1600 Memory ($159.99) Storage: Intel - 750 Series 400GB PCI-E Solid State Drive ($489.99) Storage: Western Digital - Red 4TB 3.5" 5400RPM Internal Hard Drive ($187.99 @ NCIX) Storage: Western Digital - BLACK SERIES 1TB 3.5" 7200RPM Internal Hard Drive ($104.99 @ NCIX) Video Card: PowerColor - Radeon HD 5450 512MB Video Card ($30.00) Case: Antec - Three Hundred ATX Mid Tower Case ($50.00) Power Supply: SeaSonic - X Series Fanless 460W 80+ Platinum Certified Fully-Modular Fanless ATX Power Supply ($159.99) Other: Windows Server 2012 R2 Standard ($15.00) Total: $1822.87 Prices include shipping, taxes, and discounts when available Generated by PCPartPicker 2017-08-07 14:09 EDT-0400

If you are reading this topic I assume that you are having this issue. Now you may not be able to connect to the server for many reasons, here I will list several reasons why you cannot connect and tell you how to fix them. 1) The Server is down for maintenance, if this is the case there will generally be a broadcast before the server goes down or we will post a topic on the forums if it will be down for an extended period of time. You will not be able to connect to the server during this time and there is nothing that can be done to fix it. 2) The Server has been DDOSD. What does DDOS mean? well you can find the full definition here but to sum it up, its when someone overloads another persons router so that it takes up all the bandwidth slowing down the connection for others if not completely bricks the connection so that no more packets can be transferred. Generally after something like this happens we will try to reset the servers internal IP address and change the DNS settings on the sub-domain. Your computer will try to connect to the old IP that was assigned to the sub-domain so you will have to restart your PC to be able to connect using the new IP. This is the only known method to fixing the DNS issue that we are aware of at the moment so if that doesn't work hopefully it will fix itself within a few days as the new IP starts to float around the internet. 3) The server has had a hardware failure! Yes, all computers will break down eventually, even the server. Fortunately we are using high grade parts so the lifetime of the hardware is longer than usual but things always happen you never know! If this is the case, I will make a post on the forums letting everyone know and give an ETA when it will be back up and running! 4) I have died. While the chances of this are unlikely I would just like to rule out all possibilities, this being one of them. If this is the case well, Diamond Shaft is probably not going to be a thing because my family will have harvested everything that I own and sell it for a quick dollar.